TechHelp

Always improving

About TechHelp

The TechHelp online ticketing system launched in 2012. The TechHelp Service Desk and Knowledge Base launched in 2022. Using campus feedback, the Office of Technology Services (OTS) continues to add services and modify resources.

How to use TechHelp

TechHelp has a mobile-friendly and responsive design making it easy to use from any device. Follow ticket status, including steps taken to resolve the submitted issue, or service request history, by logging into TechHelp at any time. You can search the services without logging in but will need to use your TU NetID and password to submit or see a previously submitted ticket, or to open certain TU-specific articles.

Launch TechHelp at techhelp.towson.edu. From here you can:

• Select an action button to open a new ticket, view an existing ticket, or manage your NetID. When you click “Open a Ticket,” you’ll see icons and categories with descriptions to help you select the service you need. Once selected, click “Open a Ticket” to launch the online form and complete all fields before submitting.
• Search the Knowledge Base. Access technology articles for using TU's technology. Choose from topics organized by service category or use a keyword in the search tool to return how-to articles. Logging into the Knowledge Base is recommended, and in some cases required. This allows TU NetID holders to see more in-depth resources versus the general public view. 
• Access support Help Center contact info. You’ll see details for directly contacting our help desks for more urgent needs including the Technology Support Desk, the Faculty Staff Help Center, Blackboard and Telecom (phones). 
• See important TU IT-related news: OTS will post news here like project dates that affect the campus.
• View helpful modules for quick access: see a list of your recent requests, plus popular and your recently visited services.