OTS Alerts
Technology Support
We're the primary point of contact for technology help at TU.
The Technology Support Desk team helps students, faculty and staff with questions about email, NetID, passwords, Wi-Fi/Internet and general tech issues.
We also troubleshoot hardware/software on student, faculty and staff devices, and perform hardware repairs on TU devices.
Contact us
- Online: at techhelp.towson.edu. TechHelp is the online ticketing system for submitting technology-related help requests and questions. You can also access hundreds of self-help articles (KBAs) in the TechHelp Knowledge Base.
- Walk-in: Stop by the Tech Services Desk in Cook Library to ask a question or get in-person help. We’re on the main floor in the Academic Commons.
- Phone: Call 410-704-5151 and follow the voice menu options.
- Chat: Click the “Chat” bubble at the bottom of any page to launch a dialog during our business hours.
- Text: 410-324-7271
- Email: techsupport AT_TOWSON
- Appointment: book online or call 410-704-5151 to schedule a time with a tech support team member.
Hours
Fall and Spring
Fall hours start on Sunday, Aug. 25.
| Day | Hours |
|---|---|
| Monday-Thursday | 8 a.m. - 10 p.m. |
| Friday | 8 a.m. - 5 p.m. |
| Saturday | closed |
| Sunday | noon - 6 p.m. |
Winter/Minimester and Summer
| Day | Hours |
|---|---|
| Monday-Thursday | 8 a.m. - 5 p.m. |
| Friday | 8 a.m. - 4 p.m. |
| Saturday & Sunday | closed |
After hours (all year): service provided by our support partner when we’re closed. We’ll answer after-hours emails, voicemails, texts and TechHelp service requests on the next business day.
The Technology Support Desk is closed for university holidays. See the Academic Calendar. Hours at TUNE might differ.
Locations
Cook Library (main floor in the Academic Commons) and TUNE Computer Lab.
See more tech services and resources for students.
For studentsSee more tech services and resources for faculty/staff.
For faculty/staffTop Requested Technology Help Topics
- NetIDs and email and configuring your smartphone for TU email
- Duo Multi-Factor Authentication
- Suspicious email and phishing
- Blackboard and Panopto
- Towson Online Services/PeopleSoft/Campus Solutions guides
- Audiovisual and computer technology in Classroom and Computer labs
- Student laptop services or faculty/staff: laptops, tablets and smartphones
- Stratus Financials
- Request Temporary Computer Administrator rights (TCAR)
See more general, student-specific or employee-specific tech self-help topics or search the TechHelp knowledge base.
How are we doing? The CIO of the Office of Technology Services wants to hear from you! Submit your feedback using our online form.
Online Feedback Form
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