Student Technology Resources
Technology Support Desk
The OTS Technology Support Desk provides a service desk, a computer lab, multimedia support, equipment loans, studios and ResNet support during hours of operation.
Contact us during regular hours
Support Options
- Chat: Click Chat... to launch
- Phone: 410-704-5151
- Email: techsupport AT_TOWSON
- Text Messaging: 410-324-7271
- Online: submit a TechHelp service request or access self-help Knowledge Base articles
- Walkup (no appointment necessary): Academic Commons, Cook Library Main Floor. See hours.
- Make an in-person appointment: Academic Commons, Cook Library Main Floor
Reach us after hours
If you are calling outside our hours of operation, you can leave a voicemail message or talk to our answering service. The answering service is the best option for reporting widespread outages when we are not available. Technology Support Desk staff will answer after-hours email, voicemail, texts and TechHelp service requests on the next business day.
Self-Help Resources & Support Partners
Use TechHelp to report issues, get support and search self-help articles in one place.
Launch TechHelpSee guides for using technology at TU or search the TechHelp Knowledge Base for self-help how-to articles.
Student Technology Services
Get an overview of computing systems, tech services and resources that are important to TU students, especially if you're new to campus.
Login Problems or Account Activation
Your NetID is the username and password you use to access your email, registration, Blackboard courses, and just about every other TU system and service. Activate your account or need to reset your password, with NetID Tools. See info about Duo.
OTS Alerts
See or subscribe to OTS Alerts to stay informed of planned and unplanned system outages.
LinkedIn Learning Online Video Instruction
LinkedIn Learning provides free online tutorials. Use your TU NetID and password to access a wide range of subjects including computer fundamentals, media creation, office productivity and more.
Outlook Email
Get help with your student email, calendar and other Outlook features using our self-help docs and Knowledge Base links.
Blackboard Support
If you need help with Blackboard, access self-help resources for advice on navigating, communicating, submitting assignments, using discussion boards, taking tests and many other operations. For technical support, submit a TechHelp service request or call 410-704-5151.
Panopto Support
Many professors use Panopto to record lectures and other course materials. Some require that their students use Panopto to record class assignments. For support, visit the Panopto Support page or call 1-855-726-6786 (Monday-Friday, 8 a.m.-8 p.m.).
TV Viewing & In-room Internet Access
If you are having problems with your Internet connection, visit our ResNet Internet Services page for advice and FAQs.
XFINITY on Campus™ is a video streaming service for students living in TU-supported residence halls. We also provide traditional cable TV service. Visit TU's TV Viewing Options page for instructions and support options.
wēpa Pay for Print
Get help with wēpa through their support portal or by calling 410-704-WEPA. See printer locations and self-help resources.