TechHelp

Always improving

History of TechHelp

• 2012: TechHelp online ticketing system goes live.
• 2022: TechHelp Service Desk and Knowledge Base launches. Using campus feedback, the Office of Technology Services (OTS) continues to add services and modify resources.
• 2025: Feedback survey launches. The quick survey attached to closed TechHelp tickets enables OTS to better understand customer experiences and improve quality of service. Learn more about the survey and how it works.

How to use TechHelp

TechHelp has a mobile-friendly and responsive design making it easy to use from any device. Follow ticket status, including steps taken to resolve the submitted issue, or service request history, by logging into TechHelp at any time. You can search the services without logging in but will need to use your TU NetID and password to submit or see a previously submitted ticket, or to open certain TU-specific articles.

Launch TechHelp at techhelp.towson.edu. From here you can:

• Submit a new request or check an existing one. Open a new ticket, view an existing ticket or manage your NetID by selecting a category. On the TechHelp homepage, click “Open a Ticket,” to see icons and categories with descriptions to help you select the service you need. Once you've selected a service category, click “Open a Ticket,” then complete and submit the online form (ticket). 
• Search the Knowledge Base. Access technology articles for using TU's technology. Choose from topics organized by service category or use a keyword in the search tool to return how-to articles. Logging into the Knowledge Base is recommended, and in some cases required. This allows TU NetID holders to see more in-depth resources versus the general public view. 
• Access support Help Center contact info. You’ll see details for directly contacting our help desks for more urgent needs including the Technology Support Desk, Blackboard and Telecom (phones). 
• See important TU IT-related news: OTS will post news here like project dates that affect the campus.
• View helpful modules for quick access: see a list of your recent requests, plus popular and your recently visited services.