Thank you for your interest in the Community Center Manager position with the Department
of Housing & Residence Life!
The Community Center plays a critical role in fulfilling Housing & Residence Life's
mission to provide top quality customer service and to ensure the safety and security
of our residential students. Community Center Managers are essential to the overall
operations of our residence halls. Community Center Managers also provide ongoing
support and training for our Community Center Assistants. For detailed job responsibilities
and requirements, please view the job description below.
Feel free to contact us at hrlstudentstaff@towson.edu, or your supervisor if you have
any questions or need further information. We look forward to reviewing your application!
On behalf of the Student Staff Committee, thank you for your interest in this position.
Best of luck in the selection process!
Position Information
Qualifications to Apply:
Must have a minimum 2.5 cumulative GPA.
Must be in your second semester as a Community Center Assistant at time of applying
for position
Must be a residential student living in either university housing, Harris Hall/Tubman
Houses or Millennium Hall for 2024 – 2025 (Housing deposit must be paid)
Must not be on student conduct probation
May not be a Resident Assistant for 2024 – 2025 academic year
This position is eligible for work study
Community Center Manager Responsibilities
The functions of a CCM are made up of three components: leadership and supervision,
community development and engagement, and administration.
Leadership and Supervision
Evaluating and selecting CCAs with guidance from RLC
Holding CCAs accountable for performance
Developing CC staff and bridge relationship with Resident Assistant (RA) Staff
Fostering relationships with each CCA through one-on-one meetings separate from evaluations
(one per semester)
Facilitating monthly CC staff meetings
Liaising with RA staff by attending staff meetings at the discretion of the RLC
Attending biweekly one-on-one meeting with Residence Life Coordinator for continuous
development in position and performance feedback
Presenting during trainings for CCAs and CCMs (as assigned)
Assisting Housing & Residence Life in furthering the CC program and representing their
staff views (meeting attendance strongly encouraged)
Community Development and Engagement
Customer Service and resident interactions
Appearance of CC desk
CC desk operations
Role modeling positive leadership development to both staff and residents
Serve as Community Center Assistant on duty (work one weekly shift minimum)
Liaison with Building Council to maintain connection with CC and CC Staff (strongly
encouraged)
Share ongoing issues and needs
Oversee implementation of any programs involving CC
Network with area CCMs to develop area consistency and community
Administration
Create any necessary procedures to meet needs unique to residence hall
Facilitate the opening (August) and closing (May) of the Community Center including
resident move-in and move-out
Train RA staff on Community Center operations as directed by RLC
Hold office hours at the Community Center to maintain strong presence
Monitor the completion of logs and forms (spare keys, student information cards, sticker
logs, etc.)
Manage Community Center supplies and coordinate any restocking
“
The Community Center Manager position has been a great opportunity in helping develop
my professional leadership skills. I have learned how to build interpersonal relationships
with each Community Center Assistant while maintaining a strong team dynamic.
”
Talisa Thomas
Contact
Department of Housing & Residence Life
Location
Marshall Hall Suite 50 8000 York Road Towson, MD 21252-0001