Towson University works closely with Cisco Communications and other third-party service
vendors to provide service for office phones, data lines and audiovisual applications
throughout campus. Many common support-related topics are addressed in the FAQs that
our faculty/staff support team has created for your reference.
Telecommunications Service Roles and Responsibilities
The Towson University Telecommunication department works closely with Network Engineering
to provide data, voice and video throughout the campus community. The main service
roles and responsibilities of this department include but are not limited to:
Maintenance of the campus telephone and television system.
Maintenance of the help center where faculty and staff can call for help using the
telephone system, request new telephone service, ask for changes to existing service
or obtain help with billing.
Installation and support of new phone lines, television jacks and data network ports.
Installation and maintenance of the University’s fiber, copper and coaxial cabling
installed inside and between each building.
Coordination with Facilities Management during the construction of new buildings and
the renovation of old buildings to design and install the physical infrastructure
on which telephone, television, and data network services are provided. This physical
infrastructure includes hub rooms, fiber, copper and coaxial cables, and the pathways
through the building in which the cable is run. It also refers to the underground
duct banks and manholes through which cable is run between buildings.