TV Viewing Options

What Is XFINITY On Campus™?

XFINITY On Campus includes live Cable TV programming plus thousands of shows and movies through XFINITY On Demand™ for streaming to laptops and the XFINITY Stream app for watching on mobile devices. Access to HBO Max and network specific TV Go apps is also available on and off campus. This IPTV (Internet TV) service is included in the housing cost. You can borrow a Roku media player from the OTS Technology Support Desk. 

Looking for more content? Upgrade to Showtime®, Starz®, the Sports Entertainment Package with NFL RedZone, international networks, and other premium networks starting as low as $9.99/month. These upgrades are not included in the housing cost. 

To login from a Computer 

1. Connect to Wi-Fi: tu-secure. 
2. Visit http://www.xfinityoncampus.com. 
3. Select Towson University.  
4. Sign in using your NetID.
5. Once authenticated, click Start Watching.
   

To login through a Roku Media Player  

1. Connect to Wi-Fi: tu-openaccess. 
2. Add the XFINITY Stream channel and open it. 
3. Follow the instructions on the screen. 
4. You will see the XFINITY login page; do not log in here. Instead, click XFINITY On Campus Students - Sign in here.  
5. Select Towson University.  
6. At the Towson University Authenticated Login screen, sign in using your NetID. Once authenticated, you will be returned to the XFINITY Stream app. 

To login on a Mobile Device 

1. Connect to Wi-Fi: tu-secure. If you're having issues connecting choose tu-openaccess.
2. Download the XFINITY Stream app from the App Store. 
3. You will see the XFINITY login page; do not log in here. Instead, click XFINITY On Campus Students - Sign in here.  
4. Select Towson University.  
5. At the Towson University Authenticated Login screen, sign in using your NetID. Once authenticated, you will be returned to the XFINITY Stream app. 

To log into a specific Network/App/Website (HBO Max, CNN, TruTV, etc.)

1. Connect to Wi-Fi: tu-secure. If you're having issues connecting choose tu-openaccess.
2. Download the app to your device or go to the network's webpage. Follow instructions on the screen. Some apps may require you to create an account that must be linked to your TU account. 
3. When prompted to sign into your TV provider, select XFINITY from the list of providers.
4. You will see the XFINITY login page; do not log in here. Instead, select XFINITY On Campus Students - Sign in here.
5. Select Towson University.
6. At the Towson University Authenticated Login screen, sign in using your NetID. Once authenticated, you will be returned to the XFINITY Stream app.

Note: You will only be able to view content that is included in your XFINITY On Campus package. Upgrades to additional channel packages are available at xfinityoncampus.com.  

Support and Product Help

Support is available for XFINITY through:

Billing support desk 

For questions about add-on subscriptions, monthly billing or payments, call XFINITY at 877-978-3229. This number can also be found on credit card billing statements and in the online billing portal. 

Self-service

Descriptive error messages alert users to technical issues and point them toward self-service solutions. Answers to frequently asked questions (FAQs) are available in the Support section once you are logged into XFINITY on Campus.

Social media

The Comcast Digital Media Outreach (DMO) team monitors Twitter for student questions and comments and can help troubleshoot basic problems: @ComcastCares, #xfinityoncampus. 

Technology Support Desk 

The OTS Technology Support Desk can assist you with XFINITY on Campus, and we can also loan you a Roku media player. Call us at 410-704-5151 (options 1, 0), text us at 410-324-7271 or chat with us using the link at the bottom right corner of this page. 

Millennium, Tubman and Harris Hall Residents

What Is Apogee?

Apogee is the digital TV and Internet service provider for Millennium Hall, Tubman House and Harris Hall. Instead of having access to XFINITY On Campus, residents have access to Apogee's Stream2 service.  

Support and Product Help

For Apogee support, residents of these three halls may call 1-855-241-1590 or visit the Stream2 website. Support for all other residence halls is provided by OTS Technology Support Desk.   

Frequently Asked Questions  

Is there an additional charge for the DVR feature? 

No, it is included with XFINITY On Campus.   

I'm not seeing an option to record in the guide. What's wrong? 

Make sure you are recording from one of the numbered TV channels at the beginning of the guide and not from a TV Go channel.   

What content is available on and off campus? 

Available On Campus Only (i.e., tu-secure, tu-openaccess and campus Ethernet ports) 

• XFINITY Stream app for Roku and Smart TVs 
• Some live and on-demand content using the XFINITY Stream web page and mobile apps 

Available On and Off Campus 

• Some live and on-demand XFINITY Stream using the XFINITY Stream web page and mobile apps 
• HBO Max 
• Network Specific TV Everywhere Apps (e.g. WatchESPN, ABC, NBC Sports Live Extra, Animal Planet, BBC America, Big 10, C-SPAN, CNN, Fox News, Fox, and many more)  

What platforms are supported by the XFINITY Stream app?    

• Windows   
• MacOS
• iOS (i.e., iPhone, iPod Touch, iPad)   
• Android  
• Roku Media Players and TVs (on campus only)
• 2017+ Samsung and LG Smart TVs (on campus only - see instructions and a list of model numbers)