Technology Self-Help Resources

Students, faculty and staff can access technology self-help resources 24/7 here or by searching technology how-to articles in the TechHelp Knowledge Base system (login with your TU NetID to see all available articles). If you have a suggestion for an addition to the Knowledge Base, submit a TechHelp service request.

NetIDs, Duo and Single Sign-On

• NetIDs: See how to activate your account and manage your password. 
• Duo Multi-Factor Authentication and how to use it.
• Single Sign-On (SSO). Login through SSO and access other TU services and applications without being prompted to login multiple times.
• Faculty and staff can use the Temporary Computer Administrative Rights tool (TCAR) to install, update and manage software/hardware or use a new program on a university Windows computer. 
• Manage Sponsored Group Membership. Learn more about how to maintain a group.

See more NetID & Duo self-help articles. 

Information Security

• Report compromised accounts to the OTS Technology Support Desk or report phishing to phishing AT_TOWSON. 
• Learn about how data is classified, used and protected at TU and how to run a scan on university-computers to locate personally identifiable information (PII).

See more Information Security self-help articles. 

Email, Collaboration, Desk Phones & eFax

• Email for students, faculty and staff: Microsoft Outlook.
• Microsoft 365: Cloud-based software including OneDrive, Outlook on the Web, and SharePoint. Microsoft Office (M365) for PCs, 2019 for Macs: Desktop software including Excel, OneNote, Outlook Email, PowerPoint, and Word. 
• Compare web conferencing and virtual meeting tools: See Blackboard, Webex, Zoom.  
• Fileshares, sending confidential/oversized files using TU's File Delivery Service (FDS) and file storing options and quotas.
• Email List Service
• Send and receive faxes using eFax.
• Network Drives
• Phones (office/desktop)

See more Email, Collaboration, Desk Phones & eFax self-help articles.

Software & Applications

• Adobe, Adobe Acrobat – PDF Security
• Learn about PeopleSoft. See resources for using PeopleSoft Campus Solutions/Towson Online Services and PeopleSoft HCM (PDF). 
• Virtual Workspace  
• See TU's available software and how to get it.
• Using the Software Center
• Learn how to use TechHelp, TU's online tech support request system and Knowledge Base.
• Windows Operating Systems. See instructions and options for upgrading Windows on TU computers.

See more Software & Applications self-help articles. 

Web Content & Publishing

• Digital Accessibility
• Web publishing options outside of the towson.edu website, including creating a WordPress site. 

See more Web Content & Publishing self-help articles. 

Teaching, Learning, Classroom & Conference Rooms

• Blackboard for faculty and students
• LinkedIn Learning
• Panopto

See more Teaching, Learning, Classroom & Conference Rooms self-help articles. 

Hardware Devices & Printing

• Multimedia Equipment
• Printing: wepa, 3D and large format (students), printing in an office
• Mac Management, using Apple and Mac products at TU 
• TU computers: buying/replacing
• Tablets, smartphones
• Student Personal Device Troubleshooting

See more Hardware Devices & Printing self-help articles. 

Network, Wireless & Remote Access

• Network connections: request or troubleshoot
• Wireless (Wi-Fi) networks: which one to use and how to connect
• Remote Access: Virtual Workspace, Virtual Private Network (VPN), Remote Desktop,

See more Network, Wireless & Remote Access self-help articles. 

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